Shipping policy

Shipping Policy

At Vantage Heritage, we strive to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (Australia)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–7 business days	AUD $8.95
Express Shipping	1–3 business days	AUD $14.95
Free Standard Shipping	3–7 business days	Free on orders over AUD $100

International Shipping

Region	Estimated Delivery	Cost
New Zealand	5–10 business days	AUD $15.00
United States & Canada	7–14 business days	AUD $25.00
United Kingdom & Europe	7–14 business days	AUD $25.00
Rest of World	10–21 business days	AUD $30.00

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website or by logging into your account on our store.

Shipping Restrictions

We are unable to ship to PO Boxes or Parcel Lockers for express orders. Standard shipping to PO Boxes is available for domestic orders only.

Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in our shipping fees.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@vantageheritage.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.

Contact Us

For any shipping inquiries, please reach out to us at support@vantageheritage.com. We aim to respond within 24 hours on business days.